Return Policy

Thank you for shopping / renting with us! We strive to ensure that every item you receive is of the highest quality. However, if you encounter a defect with your merchandise, we’re here to help. Please review our return policy below for new, used, and rental items:

New Equipment

1. Eligibility for Returns:

  • Returns are accepted only for defective merchandise.
  • You must request a return within 15 days of receiving your order.
  • Products damaged during shipping need to be reported within 24 hours of receiving the package with photos of the damaged package and product to be eligible for return. 

2. How to Request a Return:

  • To initiate a return, please contact our customer service team at 571-292-3511 or email us.
  • Provide your order number, a description of the defect, and any relevant photos to help us assess the issue.

3. Return Process:

  • Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  • Pack the defective item securely in its original packaging, if possible, and include the RMA number on the package.

4. Shipping Costs:

  • If the item is defective from the manufacturer we will cover the shipping cost back to us. 

5. Refund or Replacement:

  • Upon receipt and inspection of the returned item, we will process your refund or arrange for a replacement.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • If you opt for a replacement, we will ship the new item to you at no additional charge.

6. Non-Eligible Items:

  • Items that are damaged due to misuse or accidents, or items that have been altered or used beyond their intended purpose, are not eligible for return.
  • Custom or personalized items cannot be returned unless defective.

7. Contact Us:

  • If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team.

Used Equipment

1. Eligibility for Returns:

  • Returns are accepted only for defective merchandise.
  • You must request a return within 7 days of receiving your order.
  • Products damaged during shipping need to be reported within 24 hours of receiving the package with photos of the damaged package and product to be eligible for return. 

2. How to Request a Return:

  • To initiate a return, please contact our customer service team at 571-292-3511 or email us.
  • Provide your order number, a description of the defect, and any relevant photos to help us assess the issue.

3. Return Process:

  • Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  • Pack the defective item securely in its original packaging, if possible, and include the RMA number on the package.

4. Shipping Costs:

  • Shipping costs are the responsibility of the purchaser. 

5. Refund or Replacement:

  • Upon receipt and inspection of the returned item, we will process your refund or arrange for a replacement.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • If you opt for a replacement, we will ship the new item to you at no additional charge.

6. Non-Eligible Items:

  • Items that are damaged due to misuse or accidents, or items that have been altered or used beyond their intended purpose, are not eligible for return.
  • Custom or personalized items cannot be returned unless defective.

7. Contact Us:

  • If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team.

Rental Equipment

DIY rentals are due back within 2 business days after your Event Date. Pack-up your rental equipment in the same packaging they came in and drop off at any UPS ground shipping location with the included return label to complete your rental.